Terms and Conditions
By choosing to utilize the services provided by Butterfly Express, encompassing an array of offerings such as staff assistance, equipment provisions, and engaging activities, you enter into a contractual agreement and thereby consent to adhere to the terms outlined herein. This agreement extends to all interactions and engagements with Butterfly Express, irrespective of the specific service being availed. It encompasses but is not limited to the supervision and support rendered by our staff, the provision and utilization of equipment, and participation in any activities facilitated by our organization.
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This contractual agreement is established to ensure a transparent and mutually beneficial relationship between Butterfly Express and its clientele. It serves to outline the rights, responsibilities, and obligations of both parties involved in the engagement. We encourage thorough review and understanding of these terms to ensure clarity and alignment of expectations.
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Should you have any queries or require further clarification regarding the terms of engagement, please do not hesitate to reach out to a representative of Butterfly Express for assistance. Your satisfaction and peace of mind are of utmost importance to us, and we are committed to providing exceptional service while upholding the principles of transparency and integrity in all our dealings.
1
Liability Waiver
Butterfly Express and its staff, employers, administrators, employees, officials, representatives, and volunteers are not liable for any damages, injuries, claims, financial responsibilities, or demands arising from or related to participation in our activities.
2
Pricing
​Prices quoted are for up to 3 hours of play unless otherwise specified. Transport costs are additional.
3
Setup Requirements
A flat surface free of obstructions and sharp objects must be provided for setup. A working plug point within 20ft of the bouncing castle location is required.
4
Safety Precautions
​Bouncing castles and electric items cannot be operated in rainy conditions due to safety hazards. Once items are brought to the venue, charges apply regardless of use, disuse, or weather conditions.
5
Staff Supervision
While Butterfly Express provides staff members to supervise bouncing castles, they are not liable for accidents or injuries resulting from improper use.
6
Payment
A 50% advance payment is required upon booking, with the remaining 50% due on the event day after setup completion.
7
Rescheduling Policy
Rescheduling more than 7 days before the event incurs a 20% charge of the party fee.
8
Cancellation Policy
Cancellation more than 7 days before the event results in a return of the advance payment minus a 20% charge. Cancellation within 1 week of the event retains the 50% advance payment.